About TBC (Two Bad Cats) Computers

We began in May 1994, in an apartment in Clayton Park, intending that our small business would be a weekend and evening operation.  Within months, however, it became obvious that there was opportunity for us to do more with it, and we also learned that it really isn't all that pleasant living in a one bedroom apartment crammed with computer parts.  So we talked it over, shopped for a location, and settled in here at 364 Bedford Highway.  The rest is history.

Why the name?

When you register a company you need to provide three possible names.  We had two other names picked out, but we were struggling with a third.  Our cats, Buddy and Rudy, were small then, and up to the sort of shenanigans that small cats get up to.  Chad said "Two Bad Cats," and I wrote it down, and that's the name we ended up with.  Some people like it, some people don't, but it's easy to remember and it's served us well.

What kind of business is this?
 

We're a small and crowded computer shop, where we try to have at least one of everything a person might need: components, peripherals, supplies, cables, batteries and accessories.  We do custom assemblies and upgrades.  We also do repairs (but not on monitors or printers), virus and spyware removal, and general troubleshooting.

What makes you different from other companies?
 

Our philosophy has always been threefold: that common sense should prevail, that customer service builds lasting business relationships, and that quality matters.

1.  Common sense. 

            In an industry that changes daily, information is the key to satisfaction.  It can be difficult for the average consumer to stay abreast of all the changes, or to know what they need to buy in order to do what they want to do with their computer.  At TBC, we've always been happy take the time to explain what it all means, as well as what's working and what isn't.  We try to help separate the marketing and theory from the fact and practice, so our customers can make informed choices.

2.  Customer service builds lasting business relationships.

            We've always found that it's better to take the time needed to look after the customer you have, than to rush around chasing the next one.  People appreciate a helpful attitude and the extra bit of time we spend to ensure that things go the way they should.

3. Quality matters.

            We've always worked to make sure that our prices are competitive, but we won't sacrifice quality in order to show you the lowest price tag in town.  We do most of our own warranty work, and warranty work has costs - both in terms of time and customer satisfaction.  We're not interested in generating volume sales that don't result in happy customers.  We build decent computers for reasonable prices and we back them up with good service.  That's no less than our customers expect, and deserve.